民航客運代理英語

2013-12-31

                                                                作  者:付曉云主編
                                                                出版社:中國民航出版社
                                                                開  本:16開
                                                                版  本:2012年2月第一版
                                                                書  號:ISBN 978-7-80110-931-6
                                                                定  價:48.00元
內容簡介
    民航客運代理英語是針對從事民航客票銷售和機場服務且具有一定英語基礎的工作人員編寫的一本口語教程。它適用于民航運輸服務領域的工作人員、教師和學生。該書涵蓋了民航客運代理人為旅客提供訂票、出票和乘機等服務的各主要環節,包括航班信息咨詢、機票預訂、機票變更與改簽、詢問票價、值機服務與行李托運、登機口服務、到港行李查詢、非正常航班處理等,使學習者在真實而生動的情景會話中了解民航地面服務中應具備的服務常識,掌握民航專業詞匯和常用句型,同時提高民航運輸服務英語的應用能力。
                                                                目 錄
                                                                Unit1  Enquires about Flight Information 詢問航班信息
                                                                Unit2  Telephone Reservations 電話訂座
                                                                Unit3  Change of Reservations 訂座變更
                                                                Unit4  Requesting Special Services 申請特殊服務
                                                                Unit5  Ticketing and Change of Tickets 出票和客票變更
                                                                Unit6  Fares 票價
                                                                Unit7  Lost Tickets and Refund 遺失客票補開與退票
                                                                Unit8  Enquires about Other Services 詢問其他方面服務
                                                                Unit9  Check-in Procedures 辦理乘機手續
                                                                Unit10  Baggage Handling at the Check-in 乘機時的行李處理
                                                                Unit11  Seat Arrangement 旅客的座位分配
                                                                Unit12  At the Departure Area 在離港區
                                                                Unit13  Making Connections 中轉銜接
                                                                Unit14  Flight Irregularities 航班非正常情況下的旅客服務
                                                                Unit15  Baggage Service 行李服務
                                                                Unit16  Airport Information 機場問訊
                                                                附  錄
                                                                附錄一:參考譯文
                                                                附錄二:IATA航空公司二字代碼

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